Terms and Conditions

Short Stays Rental Terms and Conditions

Definition:

DET: Dubai Department of Economy and Tourism

The Operator: Three One Three Vacation Homes Rental is duly registered by DET under Tourism License Number 1321213.

The Property: A residential unit licensed by DET as a holiday home, rented by the Guests through the Operator.

The Guest: Any individual, group or organization who booked the Property by paying the rent and applicable fees.

Reservation:

• To reserve a unit, security deposit and 50% of the rent must be settled.
• Booking will only be confirmed upon full payment of rent, additional services (if there’s any), taxes and deposit.
• All guests must share their passport or Emirates ID copies with the Operator, latest a day prior to check-in date.
• Guests should follow the allowed maximum occupancy in the Property (adults and children).
• The Legal age to book a Property is 18 years and above.

Tourism Dirham:

• Bookings are subject to DET Tourism Dirham Tax amounting to AED 10 per room per night, for a maximum of 30 consecutive nights, payable by Guest.
• For long stays, a recurring Tourism Dirham charge shall apply every 90 nights, again for a maximum of 30 nights at a time.

Security Deposit (SD):

• SD must be paid by Guests at the time of reservation, to confirm the booking.
• Applicable SD per property type: AED 1,000 for studio AED 1,500 for one bedroom AED 2,000 for two bedrooms AED 3,000 for three bedrooms, so on and so forth.
• Higher SD may be required for bigger properties such as villas and penthouses. Please refer to the property profile for actual figures.
• Any damage and or missing items noted during the check-out procedure shall be charged against Guest’s SD.
• Guest agrees to top-up the deposit in the event that the cost of repair/replacement is more than the SD paid upon booking the property.
• Subject to satisfactory inspection of the property after departure the deposit will be returned within 7 working days after the check-out date. Any bank charges or applicable fees incurred during SD refund will be borne by Guest.
• The Operator is not responsible for any delay or charges on processing the SD refund to the Guest, that could be due but not limited to currency fluctuations, bank policies, exchange bank/centers terms and conditions, market situation, or circumstances beyond the Operator’s reasonable control such as severe weather, power or other utility cut-offs, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest or other similar occurrences (Force Majeure).

Modes of payment:

• Direct bank deposit
• Bank transfer
• Credit / debit card
• Cheque subject to clearance of funds
• Cash

Cancellation Policy:

Any booking cancellation must be done in writing to the Operator.

Short stays – for bookings less than 28 nights, Guests will be entitled to:

• Full refund if cancellation is done 14 days prior to check-in date.
• 50% refund if cancellation is made 7 days before check-in date.
• Guests forfeit all payments made if cancellation is done less than 7 days from the date of check-in.

Long term stays – bookings from 28 nights or longer, Guests will be entitled to:

• Full refund if cancellation is received more than 45 days prior to check-in date.
• If cancellation is received 30 to 44 days prior to check-in date, the Operator shall process a 50% refund of rent for the first 30 days booking plus taxes and all future rents.
• Guests forfeit the first month’s rent if cancellation is done less than 30 days from actual check-in date. All future rents and taxes will be refunded.

Arrival and Departure Process:

• Check-in time: 3:00 PM to 8:00 PM.
• Meet and greet service onsite is available from 9:00 AM till 8:00 PM.
• On check-in date, a walk-through inspection and inventory will be done by a member of the Operations team in the presence of the Guest, prior to handing over keys and access cards.
• Check-out time: between 9:00 AM to 12:00 PM.
• It is in the best interest of the Guest to have the check-out procedure done with the Operations team to ensure timely refund of security deposit.
• Early check-in and late check-out (maximum 2 hours prior or 2 hours after, respectively) request is subject to availability and Operator’s discretion. Any request beyond these times will be subject to applicable charges.
• No refunds will be given for late arrivals, early departures or unused days of Guest’s stay.

General Conditions:

• The Accommodation is booked for domestic stays and not for any commercial operation. Breach of this condition shall result in booking cancellation without any refund and the Guest will be asked to vacate the premises immediately.
• All homes have equipped kitchens and are provided with sets of linens and towels. Guests are responsible for purchasing toiletries, dishwashing liquid and washing machine detergent required for the duration of their stay.
• The Operator has the right to cancel the booking without refund if Guests are found violating maximum occupancy of the Accommodation or exceed the total number of guests originally booked. Alternative units may be offered subject to availability and applicable charges.
• Guests must treat the property as your own. Windows and doors should be closed/locked when leaving the unit and must switch off the lights, air conditioning and water heater, with all appliances turned-off. Charges shall apply for abuse of utilities (high consumption).
• Check-out cleaning fees shall apply, depending on property type, payable when reserving the unit. Extra charges of AED 300 shall apply if the Accommodation is found unreasonably untidy or dirty upon departure.
• Booking extensions are subject to availability and will only be confirmed upon payment of rent and taxes 7 days prior to expiry of existing booking.
• Pets are not allowed in the Accommodation. Smoking, loud music and parties are strictly prohibited. Doing so would mean cancellation of booking without refund.
• Guest is solely responsible for his acts, behavior, health and safety during his stay and shall not hold the Operator liable for any claims, losses, expenses and damage incurred or suffered as a result of his own action and decision.